If you’re keeping an eye on banking in East Africa, Equity Bank Uganda should be at the top of your list. The bank has been rolling out new products, expanding its branch network and pushing digital tools that make everyday money moves easier for Ugandans.
In the past few months, Equity Bank Uganda announced a partnership with mobile telecoms to bring instant loans straight to phones. No paperwork, no long queues – just a quick tap and the cash lands in your account within minutes. This move is aimed at reaching people in rural areas where bank branches are still scarce.
The bank added three new branches in Kampala, Mbarara and Gulu during the first half of 2024. Each branch comes with a community outreach program that funds small‑business training and school supplies. Local entrepreneurs say the extra cash flow from these programs helped them keep staff and buy inventory during tough months.
Beyond new bricks and mortar, Equity Bank Uganda is improving its customer service centers. They now operate longer hours on Saturdays and have introduced a call‑back feature so you don’t wait on hold. For many Ugandans, those small changes make a big difference when trying to resolve account issues quickly.
The mobile app got a major upgrade in March. New features include biometric login, real‑time spending alerts and a budgeting tool that categorises expenses automatically. Users can also set up recurring payments for utilities or school fees with just a few taps.
If you’re worried about security, the bank rolled out two‑factor authentication for all online transactions and partnered with a local cyber‑security firm to monitor fraud patterns. The result? A noticeable drop in reported scams compared to last year.
Another highlight is the “Equity Pay” service that lets small merchants accept QR code payments without needing expensive point‑of‑sale hardware. It’s helping street vendors and market stalls go cash‑less, which is a win for both customers and sellers.
All these updates are part of Equity Bank Uganda’s strategy to stay competitive against other local banks and regional players. By focusing on digital innovation and community presence, they aim to grow their customer base while supporting economic development across the country.
So whether you’re a student looking for an easy way to save, a small business owner needing quick credit, or just curious about Uganda’s banking scene, Equity Bank Uganda offers tools that fit modern life. Keep checking this page for the latest announcements, product launches and real‑world stories of how the bank is shaping finance in Uganda.
Anthony Kituuka has announced his resignation from Equity Bank Uganda, where he served as Managing Director. During his tenure, the bank saw a significant rise in its customer base and financial metrics. Although Kituuka's departure marks a leadership change, the Board ensures a smooth transition, maintaining the bank's robust operational momentum.
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